Reference

How wbajee Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and how we keep that data secure.

Data collected only for account and payment purposesbKash, Nagad, Rocket transaction data protectedYou can request access or deletion of your dataNo data sold to third parties
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wbajee How wbajee Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction or ask us to delete your information, our support team is the right place to start. Send your request through live chat on the wbajee site, email our privacy contact address, or use the in-account help form. We aim to respond to all data-related requests within a reasonable time and will confirm receipt when your message arrives.

Live Chat Open the chat widget inside your wbajee account and select the Privacy or Data Request topic to reach our support team directly.
Email Support Send your data access or deletion request to our support email address listed in your account settings under the Help section.
In-Account Help Form Log in, go to Account Settings, select Help and submit a Privacy Request form. We confirm receipt and follow up on the same thread.
HOW WE PROTECT DATA

Security, Retention and Your Account Controls

We apply encryption across your account data and payment details so that information passing between your device and our servers stays protected. Your bKash, Nagad and Rocket wallet details are never stored in plain text. Account login uses a one-time password sent to your registered mobile number, which means even if someone knows your password, they cannot access your account without your phone. We keep transaction records for the period our internal compliance process requires, after which data is either anonymised or deleted. You retain the right to ask us what we hold, request corrections or ask for deletion — subject to what local law in your eligible region permits.

Encrypted Storage All account and payment data — including your bKash or Nagad wallet reference — is encrypted at rest and never stored as plain text on our servers.
OTP Login Security Each login session requires a one-time password sent to your registered mobile number, adding a second layer of identity verification to your account.
Data Retention Policy Transaction records are kept only for as long as our compliance process requires. After that period, data is anonymised or permanently deleted from our systems.
Your Right to Request You can ask us to access, correct or delete your data at any time via live chat or the in-account help form, subject to your local law and eligible region.

Answers to Your Privacy Policy Questions

These are the questions we hear most often about how your data is handled on wbajee. If your question is not covered here, reach out through live chat or the in-account help form and our team will respond.

We collect your name, phone number, email address and the mobile wallet you register — bKash, Nagad or Rocket. We only collect what is needed to run your account and process payments.

Your wallet number is shared only with the payment processor handling that specific transaction. It is never sold or passed to unrelated third parties for marketing or any other purpose.

Yes. Send a data access request through live chat or the in-account help form. We will confirm receipt and provide the details we hold, subject to your local law and eligible region.

Submit a deletion request via the in-account help form or by emailing our support address in Account Settings. We process deletion requests subject to any retention obligations under our compliance process.

We use cookies to maintain your session and remember preferences. You can manage or block cookies through your browser settings at any time without needing to contact our support team.

Transaction data is retained for the period required by our internal compliance process. Once that period ends, records are either anonymised or permanently deleted from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Related pages

wbajee Bangladesh About Us bKash TopUpNow Register FAQ